Returns & Exchanges
We want you to be completely satisfied with your purchase. Here's everything you need to know about our return policy.
Return Policy
Exchange Policy
We offer exchanges for defective items or size issues within our return window. Exchanges are subject to availability.
Exchange Options:
- • Same item in different size/color
- • Different item of equal or higher value
- • Store credit for future purchases
- • Full refund to original payment method
Return Process
Contact Us
Email us at support@jpgoods.store within 14 days of delivery with your order number and reason for return.
Get Authorization
We'll provide you with a Return Authorization Number (RAN) and return shipping instructions.
Package Items
Carefully package items in original condition with all accessories, manuals, and original packaging.
Ship Back
Ship the item back using our provided return label or your preferred shipping method with tracking.
Receive Refund
Once we receive and inspect your return, we'll process your refund within 3-5 business days.
Non-Returnable Items
The following items cannot be returned for hygiene, safety, or business reasons:
- •Opened trading card packs or boxes
- •Custom or personalized items
- •Items damaged by misuse
- •Items without original packaging
- •Final sale items
Return Conditions
Item Condition
- • Items must be unused and in original condition
- • Original packaging and tags must be included
- • All accessories and manuals must be included
- • Items must be free from damage or wear
Defective Items
If you received a defective or damaged item, we'll provide a prepaid return label and offer a full refund or replacement at no cost to you.
Need Help?
If you have any questions about returns or exchanges, our customer service team is here to help.